Covid Update

Our London store has reopened for in-store shopping. We are open from 10 AM to 6 PM, Monday to Saturday. During this time, store collection is still possible for local customers. Simply select the 'pickup' option at checkout, and remember to bring your order number or confirmation email with you when you come to collect. If you would like curbside pickup, simply call our customer care line on +44 (0) 20 8354 9179, and one of our team will come outside to bring you your order.

Customer care is available from 10 AM to 6 PM, Monday to Friday. Any assistance and advice you would normally receive in-store is also available via phone or email from our team of CBD specialists, at +44 (0) 20 8354 9179 or via shop@hempbotanics.com. 

Due to COVID-19, please note the following changes to orders placed online:

  • Domestic orders are sent via Royal Mail Special Delivery Guaranteed by 1 PM. Royal Mail has advised that their guaranteed delivery for this service will change to by 4 PM the next working day, and no signature is required upon delivery

  • Click here to read Royal Mail's full coronavirus update

  • Since the UK officially left the EU on 1st January, all international orders are now subject to customs clearance and checks, which for some EU countries may increase transit time by up to 21 days. There are also still minor disruptions to shipping services across the globe due to Covid-19.

  • Click here to read Royal Mail's International Incident Bulletin

  • Our cut-off time for orders being dispatched the same day is 1 PM

Be healthy, stay safe, and treat yourselves well!

 

April 12, 2021 — Sasha Stone