COVID-19 Update

We are happy to announce that our London store has reopened, and look forward to welcoming you again soon. Our opening hours are 10 AM to 6 PM, Monday to Saturday. Due to covid-19, it is not possible for large groups of customers to come in store, so we would advise you visit with no more than two other people, as we can only have three customers in the shop at any one time. Our staff will also be disinfecting surfaces between visits in addition to other extra cleaning measures.

Although lockdown is over, we will continue to offer store collection for local customers. Pickup is available from our Portobello Road shop from 11 AM to 6 PM, Monday to Saturday. Simply select the 'pickup' option at checkout, and remember to bring your order number or confirmation email along with you when you come to collect. If you would like curbside pickup, simply call our customer care line on +44 (0) 20 8354 9179, and one of our team will come outside to bring you your order.

Due to COVID-19, please note the following changes to our service:

  • Domestic orders are sent via Royal Mail Special Delivery Guaranteed by 1 PM. Royal Mail has advised that their guaranteed delivery for this service will change to by 4 PM the next working day, and no signature is required upon delivery

  • For Royal Mail's full coronavirus update, click here

  • Our cut-off time for orders being dispatched the same day is 1 PM

  • Customer care is available from 10 AM to 6 PM, Monday to Friday. Any assistance and advice you would normally receive in store is also available via phone or email from our team of CBD specialists, on +44 (0) 20 8354 9179 or via shop@hempbotanics.com
Be healthy, stay safe, and treat yourselves well!