Since the beginning of September, some of our customers have been affected by order delays, as a result of import seizures being made by the UK Border Force. We want to reassure customers that we have instructed a specialist firm of solicitors to engage with the authorities on our behalf, with a view to resolving the issues as soon as possible, and prevent any future intervention.
We can confirm that all products imported, manufactured and sold by Hemp Botanics are compliant with UK law and should not have been subject to seizures. Unfortunately, the UK Border Force are not familiar with the law and are taking an overly cautious approach to any shipments coming into the UK.
We want to assure customers that we are working as hard as we can to restore the high level of service that you are used to, and we are grateful for your patience and understanding during this uncertain period for the industry.
As you may be aware, the above correlates with the phasing out of our full spectrum products. As an alternative to full spectrum, we would highly recommend to try the next best thing: broad spectrum. To find out more, click here to read our blog post on 'The Benefits of Broad Spectrum'